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Privacy Policy

1. Introduction

At Jones The Pub LTD (trading as The Pheasant Inn), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in accordance with the UK GDPR and the Data Protection Act 2018. 

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2. What Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Postal Address

  • Booking details (restaurant and accommodation)

  • Payment information (processed securely via third parties)

  • Email correspondence (enquiries, bookings, complaints)

  • Special requests (e.g diertary requirements or accessibility needs)

  • CCTV footage (on our premises)

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3. How We Collect Your Data

We collect data when you:

 

  • Make a restaurant booking via Avenista

  • Join the waitlist on Avenista

  • Book accommodation via FreeToBook (online or by phone)

  • Make a purchase (e.g. gift cards) via our website on Wix

  • Contact us by email/phone or through the contact form on the website

  • Visit our premises (CCTV in operation)

 

4. How We Use Your Data

We use your data to:

 

  • Process payments

  • Manage bookings and reservations

  • Respond to enquiries and provide customer service

  • Provide accommodation and dining services.

  • Communicate with you regarding your booking

  • Send marketing communications (where you have opted in)

  • Maintain security (via CCTV)

  • Meet legal and financial obligations

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5. Lawful Basis for Processing

We process your data under the following lawful bases:

Contract - to fulfil your booking and provide services

Legal obligation - for financial and regulatory requirements

Legitimate interests - to operate and improve our business.

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6. Payments

All payments made online are processed securely by a third party - Stripe. We do not store your full payment card details.

 

7. How Long We Keep Your Data

We retain personal data only as long as necessary. Typical retention periods include:

 

  • Booking and financial records: up to 6 years

  • Email correspondence: 12 months (or up to 3 years for complaints)

  • Marketing data: until you unsubscribe or after 2 years of inactivity

  • CCTV footage: up to 30 days

 

8. Sharing Your Data

We only share your data with trusted service providers where necessary, including:

 

  • Avenista (restaurant bookings)

  • FreeToBook (accommodation bookings)

  • Stripe (payments)

  • Wix (website services)

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These providers process data securely and in line with data protection laws.

 

9. Data Security

We take appropriate measures to protect your personal data, including:

 

  • Secure systems and password protection

  • Restricted access to authorised personnel only

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10. Your Rights

Under data protection law, you have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing at any time

 

To exercise your rights, please contact us at: thepheasantinn@live.co.uk

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11. CCTV

CCTV is in operation on our premises for security purposes. Footage is retained for a limited period and then automatically deleted.

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12. Changes to This Policy

We may update this policy from time to time. Please check this page for any changes.

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This Privacy Policy is also our Privacy Notice for the purposes of UK GDPR.

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